Gambling Controls

You are always free to take a break from gambling, and we encourage you to do so if you feel that this may help you. This function allows you to close your account for a period of time which you choose yourself.

By requesting one of the self-exclusion time periods on offer, you agree to the following terms and conditions which will be effective from the minute you receive a confirmation email of your chosen self-exclusion. This email will be sent to the email address used to register your account only and will display the date of self-exclusion completion.

Self-exclusion requests must be emailed from the account’s registered email address to our Customer Service Department at [email protected]

Requests made via our Chat function will not be actioned. However, a customer support agent will direct you to our customer support email service.

On receipt of an email request for account closure, the requested account of will be placed on our first stage – a 24-hr cooling-off period which will disable your account or accounts, allowing no gambling activity. The following associations determine linked accounts: accounts held within the same household, shared devices, email addresses, payment addresses, IP addresses and environments where computers are shared such as universities, fraternities, public libraries, workplaces etc.)

Once the first stage of the 24hr cooling-off period has passed; while your account or accounts remain closed, a customer support agent will inform you of the 1-week, 1-month, 6-months and permanent self-exclusions available. There will be no variation of these time periods.

To proceed with this process, we will require an email response. If we do not receive a response within a further 24-hrs, your account will be reopened and confirmed by email.

If after reviewing our self-exclusion options you decide you would like to proceed with a permanent self-exclusion, please, inform us of this in your response.

On occasion, we might decide to place an account on a short self-exclusion period if we believe it to be needed and/or beneficial to the customer. This will be communicated by email; the above terms and conditions will apply.

When you request, or we deem it necessary to add a self-exclusion; all remaining funds left in your account will be returned to you manually. You are not permitted to leave any balance in your account during a self-exclusion time period. You will not be able to access your account to withdraw any funds during your requested self-exclusion. will review any active bets within a account affected by self-exclusion at our own discretion.

Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason. Permanent self-exclusion will remain closed indefinitely. will use all reasonable endeavours to ensure compliance with our responsible gambling self-exclusion policy. However, you accept that we will not be held responsible or liable if you attempt to open any new accounts or indeed succeed. In addition, will not be held liable or accountable if you continue to deposit and wager using additional accounts which have previously not been disclosed. Any future wagers, Bonus funds and entries in any promotions during a requested self-exclusion time will be forfeited, resulting in no return of stakes or payment of winnings. We will not be able to reinstate these if the account is reopened after the self-exclusion period.

You acknowledge that:

You should not attempt to deposit or place any wager on any of your accounts that you have requested to be excluded from during your selected self-exclusion.

You should not attempt or proceed to open any new accounts during your self-exclusion period, or indefinitely if a permanent self-exclusion has been selected.

If you succeed in opening any new accounts during a self-exclusion period, we will endeavour to close any and all such accounts at our earliest detection.’s responsibility is only to take reasonable steps to prevent you from gambling on any of our products. It is also the customer’s responsibility to refrain from breaching these agreed terms.

This is a voluntary request made by you. If you proceed to breach this agreement, or any of its employees are not held accountable or liable for any losses you may suffer. Any losses acquired during your self-exclusion period will not be refunded.

This is a voluntary agreement, therefore if you proceed to breach the terms within, in the first instance only, any wagering that has taken place will stand, and losses will not be refunded. However, if multiple breaches of the terms within occur, all wagering will be void and dealt with at’s discretion. Also, if we have suspicions or further investigation provides evidence that you have actively attempted to disguise the source of your account or accounts; which affects our ability to block your account or accounts promptly, this will also be dealt with at’s discretion.

Once your selected self-exclusion has come to an end, your account will automatically be reopened. However, you will receive an email confirmation of this information which will be sent to your registered email address.